Thank you for shopping from jjerryy.com
All orders can be returned or exchanged within 30 days of the delivery date.
- All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging.
- Please contact us for the return/exchange form before you start the return process.
Return & Exchange Process
Step 1: Please contact our customer service representative at service@folovelucs.com to request an exchange/return form.
Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.
Step 3:
- a) Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer and may take 1 to 2 weeks to process the bank's refund.
- b) The new package will be shipped out once we receive and confirm the return package.
Cancellation
The order shipping time is 3 days, and the estimated delivery time is 20-30 days.
If you cancel your order before the package is shipped out, we need to take a 10% charge for the cancellation fee which includes handling and restock.
Once your package was shipped out, we could not cancel your order and issue a refund. Hope you can understand.